Chris Barrow – Customer Relationship Management video

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Chris Barrow – Management video
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Testimonials for the Dental Business Club
Chris Barrow – Mastermind Video
Principal :
Chris Barrow
Business Name :
Dental Business Club
Mobile :
07713 644437
Telephone :
01647 478145

Learn Chris Barrow’s 8 outcomes – the 4th is: Customer Relationship Management:

Delivering moments of truth that have a disproportionate effect

* Telephony
* Where you answer the phone
* How you answer the phone
* What your “brand standard” responses are to FAQ’s
* Reception
* Where you welcome patients
* How you welcome patients
* What your “brand standard” responses are to FAQ’s
* How you ensure that MHQ’s and Smile Checks are completed
* The Patient Lounge
* Environment
* Refreshments
* Audio-visual
* The Patient Toilet
* The journey to the surgery
* The “in surgery” experience
* The after surgery experience
* The post-visit experience
* Creating the critical non-essentials

Running Time:
02:51